MojaKart allows its consumers to return goods within 3 days of delivery. Returns are only accepted under the following conditions:
- You receive a wrong, damaged, defective, or counterfeit item
- You change your mind, provided the manufacturer’s seal is intact and the product has not been tampered with
Return Conditions
- The product must be returned with its complete packaging, including all accessories, manuals, and free items.
- Any item returned with missing components will be rejected and considered an invalid return.
Return Process
Consumers can initiate a return and refund request by:
- Calling our dedicated number: +230 57495362
- Or contacting us via WhatsApp (click to request assistance)
Return Methods
Products can be returned in the following ways:
- Self-return: Customers may return items directly to our office:
AK MOJAKART LTD
4 Glaieuls Avenue, Quatre Bornes-72249 - Pickup service: Customers may request a pickup by mentioning it in the return request form.
- Our delivery agent will attempt to contact the customer twice.
- If contact fails after both attempts, the return will be marked as invalid.
- Pickup returns are free of charge; however, if a return is deemed invalid, the pickup cost will be charged to the customer (equivalent to standard delivery fees).
Return Timeframe
- Returns are strictly accepted within 3 days of delivery.
- Any request made after this period will not be accepted under the return policy.
Warranty Claims
If a product becomes faulty after the return period, customers should refer to our Warranty Policy for the appropriate process.
Communication
We will keep you updated on the status of your return via email and SMS notifications.
Important Note
- All free gifts or promotional items (surprise gifts) must be returned along with the main product.
- Failure to include these items may result in rejection of the return.